Friday, January 16, 2009
Friday, January 9, 2009
Creating a knowledge portal
Here is a quick take on why creating a knowledge repository is vital for an organization (of any size) or an individual, and what are essential features the knowledge repository must have.
So it’s an information savvy world we live in. If you have the information, you have the edge. We all have been in situations where we need some potentially vital information which probably has already been acquire. More often than not, the constraint is not availability of information. It’s there somewhere, the real issue is accessibility. Do you have immediate access to that information is what matters. We all have some information that can potentially be vital to someone else, probably in more of an emergency. With these thoughts organizations usually initiate the knowledge share among employees through various means. But I have seen in most instances, such repositories are often under utilized. There are several reasons for such attempts not being successful.
Here is a list of reasons that i think cause the trouble.
Lack of motivation for employees to share: An employee is motivated to share only when he sees a benefit in sharing. When someone finds it useful, then only he would be motivated to contribute. One should understand that those who are not used to using such a repository dont “get it”.
Lack of internal marketing: most of the employees are unaware of such resources. Organizations start such initiative at large scale but gradually the momentum is lost in the mundane activities. And as we know that people wont use it initially until its a part of their regular activity.
So now if these things are taken care of by the organization, there would still be a need of a few essential features that would make the repository actually useful and effective. These features will actually help employee addicted to using such a repository and also to contribute to it.
Here is a list of features:
Search: all information should be easily searcheable. If the search doesnt yield relevant results the entire venture of creating a repository goes at a toss.
Label: Information should be available for tagging/labelling so that it can be searched and sorted easily. A user specific labelling/rating can also be a nice feature.
Add: It should allow very easy interface for adding information. It should necessarily allow copy paste from a Word document. Generally available text editors make it quite difficult to add images.
Edit: Again a simple interface for editing should encourage users to add their dots to the master-piece.
Alert: User should be able to receive alerts if the information he has been searching for becomes available some time later. Also follow up comments on his contribution and tracebacks can keep things live and interesting.
Comment/Rating: User should be able to comment and rate the information so that other users can decide upon the relevance of information faster. This is as important as being able to add information.
If you don’t have all these features you are surely missing something in your knowledge repository, which means Your users are not happy. It calls for a quick check.